Personal Injury

If you’ve been injured, we can assist you to receive the full compensation available. Each incident can be quite different and may entail varying degrees of pain, suffering and loss. That’s why we offer a free 30-minute claim assessment* that is obligation free. We will listen to you and review your specific circumstances and advise whether you have a potential claim.

Our lawyers are recognised as leaders in compensation claims in the ACT. We are committed to providing effective and compassionate legal representation and to answer all your questions regarding your claim.

Time is often a crucial factor in bringing a claim for compensation. We can advise you when you need to give notice of a claim and how to complete it. We’ll guide you about applicable time limits.

To read more about our personal injury work, you can read RiotAct’s recent article about Amber Wang‘s work in this area here.

*Initial consultation via telephone for workers compensation claims (including Comcare, ACT public sector claims managed by EML and military compensation) and motor vehicle accidents.

Workers compensation and workplace accidents

If you have suffered a physical or psychological injury in the ACT in the workplace, or while travelling to or from work, you may be entitled to claim workers compensation from your employer, and if you were injured because of the negligence of your employer, you may also be able to pursue a claim for common law damages. We can assist you regardless of whether you are employed by a private employer or by the government.

If you are employed privately, and in receipt of worker compensation, we can assist you in looking at options for seeking a lump sum instead of ongoing payments, if that suits your circumstances. We can also explain what extra compensation is available through a common law claim.


Comcare is the scheme that provides workers compensation benefits to Australian Government employees, and to the employees of a limited number of other national businesses, such as Australia Post. Comcare provides similar compensation to that provided under the ACT Workers Compensation Act 1951. There are important differences between claims under Comcare and claims under the Workers’ Compensation Act 1951, which we will discuss with you.

Snedden Hall & Gallop was listed as a Recommended Work Injury Compensation Law Firm (Plaintiff) in the 2019 Doyles Guide for the ACT.

Motor vehicle accidents

If you were injured in a motor vehicle accident before 1 February 2020, and you were not at fault, you are likely to be entitled to compensation and we can help you with that. However, on 1 February 2020, the ACT Government changed the way people injured in motor vehicle accidents on ACT roads receive compensation for their injuries, and if you were injured after that date the new law applies.

In a recent article Amber Wang  explained what this contentious law change might mean for you if you’re involved in an accident – you can read it here.

It should be noted, however, that the ACT Government has not yet released all of the necessary regulations or guidelines that underpin the new scheme.

Cycling accidents

Bike riders can be vulnerable to personal injury when things go wrong. Snedden Hall & Gallop has a close association with Pedal Power ACT and other sporting groups and understands the needs of cyclists when an injury occurs. We can provide you with advice about options for compensation if you are injured in a cycling accident.

Possible compensation

We understand that a cycling accident can not only lead to injury and damage to important property (like your bike), but can also cause significant disruption in your lifestyle and work. We have years of experience in assisting cyclists in claiming compensation for their pain and suffering and loss and can advise you about your entitlements under the previous CTP compensation scheme, the new motor accident scheme operating after 1 February 2020, workers compensation and other insurances such as those available through Pedal Power and other organisations.

Snedden Hall & Gallop can assist you with cycling accident information on a no-win, no-fee basis and can provide initial information obligation-free so that you will know immediately what to do and how to do it.

Public liability

In the ACT, if you suffer injury or loss as a result of someone else’s negligence, you may be entitled to claim compensation. The technical aspects of when liability may arise will vary according to the circumstances of the claim. For example, different rules apply when it’s alleged that a government or government agency is at fault, compared with the liability of a householder or an individual if they are at fault.

At Snedden Hall & Gallop, we have been successful in many public liability claims and sporting injuries claims, including those related to:

  • slips and falls in public places
  • injuries caused by impure foods or dangerous goods
  • transport accidents, such as aircraft accidents
  • unsafe and unpadded trampolines
  • skiing accidents where obvious risks were not signposted
  • go-carting incidents where there was evidence of a deliberate breach of the rules
  • horseriding accidents where there was insufficient supervision for inexperienced riders.

Product liability

As consumers, we expect that the products we purchase for ourselves, our families and our homes will be safe to use. We also expect that manufacturers and suppliers will take adequate steps to ensure that the products they supply are free from any defects that could cause injury.

Product liability is a term that applies to claims for compensation for personal injury caused by unsafe products. We can assist you in accessing compensation for an injury or loss as a result of defective goods. For example, a faulty brake component in a motor vehicle, which causes a crash; food poisoning from foods purchased at a restaurant or takeaway store; or goods that were described incorrectly when advertised and that do not perform in the way the purchaser expected.

Medical and professional negligence

Medical negligence claims are those that involve compensation when you have suffered injuries that have been caused as a result of inadequate skill or care by your healthcare provider. We can guide you through an investigation of the circumstances and help you to choose the most appropriate actions.

Professionals owe their clients a duty to act with reasonable care and skill. If a professional fails to act with due care and skill, you may have the right to claim compensation for financial loss. Professional negligence claims can be brought against those in the financial sector, such as accountants, bankers and financial advisors; the building sector, such as builders, architects and engineers; the property sector, such as real estate agents, valuers and surveyors; and other professionals, such as lawyers, doctors and consultant.

Asbestos exposure claims

If you have been exposed to asbestos at any time in your life and are suffering from asbestosis, mesothelioma or any asbestos-related illnesses you may be entitled to claim compensation.

In compliance with the Work Safety Act 2008, Work Safety Legislation Amendment Act 2009 and the Dangerous Substances (General) Regulation 2004 the controller of a non-residential property or employer must ensure that all practical steps are taken to protect the welfare, health and safety of all employees and people on the premises.

Legal fees

We offer fully transparent no-win, no-fee arrangements.** Our fees are based on the work we do, not a percentage of your compensation sum. Generally, we recover most if not all of our fees from the liable insurer when your matter is resolved. Our fees are very competitive with other legal firms providing advice in this area. That can mean you will end up with more in your pocket at the successful conclusion of your claim.

**Excludes Comcare claims.

Meet your Personal Injury team

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Wow Richard, I have no words but thank you thank you thank you!

You have been an amazing lawyer/person to work with and I couldn’t be more grateful for the work and outcome yourself and your team have been able to get for me.

Thank you again Richard it truly has been an absolute pleasure to have you as my lawyer.

Jessica (PI – December 2021)

24 January 2022

From our first meeting with you to change from another law firm to SHG, Richard and his team have treated our daughter with absolute respect and empathy.

You have been understanding of her severe medical issues when we couldn’t get information back as quickly as needed and when we did get information back to you, you and your team worked tirelessly to evaluate and update her file.

The outcome you achieved was beyond what we could have hoped for on the day.

Due to you and your team, our daughter can now get on with her life and recovery.

We as a family cannot thank you enough. As a father, I will be forever grateful.

Wally (PI – December 2021)

24 January 2022

Richard, with many kind thanks, it’s been lovely to work with you on this and I am delighted with the outcome – so many thanks to you and Wayne, certainly a pleasing result.

Jo (PI – November 2021)

17 November 2021

Thank you Richard you have made everything so easy for me I’m very grateful for all your help.

Anonymous (PI – August 2021)

9 August 2021

I am so greatful to Amber and her team for the work they did and result they achieved for our family in a personal injury claim against the ACT Territory.
Amber was always professional and ambitious to achieve good compensation for us but she also showed kindness, compassion, flexibility and guidance during a very challenging time for our family.

Bernadette (PI – July 2021)

29 July 2021

Since my initial appointment with Amber, she took the time to explain the process and during the matter, she was always open, transparent and available.
She help me navigate an otherwise very stressful situation, Amber kept me up to date and made me feel that I had truly someone advocating for me.
Unfortunately, the previous lawyer from a different firm I always needed to chase him to get any update kept changing the way my case was progressing and realised after I dismissed him that information and documentation relevant to my case was not completed or filed.
I feel that Amber and her team sought the best possible compensation on my behalf.

AC (PI – July 2021 #2)

5 July 2021

Almost $300K all-in for what the initial medical evidence suggested was a small whiplash injury is an incredible result.

John (PI – July 2021 #1)

5 July 2021

Dear Amber, I wanted to say thank you for all your help and support over the last 2 years since my accident. I have so appreciated your kindness, your clarity in communicating about complex matters, and your patience and consideration with my stress and anxiety. Thank you so much for helping us through a difficult process.

I also appreciate the skill and confidence you displayed during the 2 informal conferences and the advice you provided. I am grateful that you secured funds that will support treatment and domestic help in the future.

Anonymous (PI – April 2021)

16 April 2021

I have worked in law firms all my working life, and when my brother had an accident and needed a personal injuries lawyer, I was referred to Richard Faulks. That was a great day.

Richard has been unwaveringly kind, empathetic, yet highly professional in his advice and suggestions. Richard took my brother step by step through an extraordinarily stressful time, counselled him as to his options,
and overall negotiated the way through the intricacies of the personal injuries system, to a conclusion and a settlement that today gives my brother hope for his future.

I would recommend Richard to anyone looking for legal advice in the area of compensation law. I will go so far as to putting his firm’s number in my phone, just so I can refer people to him.

Anonymous (PI – January 2021 #2)

29 January 2021

Amber Wang and the team at SHG have provided exceptional services to me after a life-altering motor vehicle accident. She ensured that I was assessed correctly by all medical professionals, was timely with advice, and worked diligently to get me a better outcome than expected. At a difficult time as it is, it was comforting to have a great lawyer who put my needs and well-being first to ensure I had nothing to worry about besides recovering. I would recommend Amber Wang and SHG for any compensation case without hesitation.

Anonymous – PI (Jan 2021 no.1)

11 January 2021

Thank you Amber for your assistance with the matters for both my daughters. You were extremely professional, efficient, kept me updated along the way and responded quickly to my calls and emails.

It was great to have you on our side, clearly explaining each step along the way and making the legal process less daunting.

I would thoroughly recommend you to family and friends and would definitely use your services again in the future if required.

Irena (PI – December 2020)

18 December 2020

I have highly valued Amber’s outstanding professionalism, support and interpersonal skills. She gave me confidence throughout the process ,was patient and understanding and a great advocate.

Nicole (PI – December 2020)

18 December 2020

I would like to thank you and your firm for helping us to reach a settlement.
While the impact of the event will be part of our lives, this has given some comfort to move on with our lives.
Your efforts are very much appreciated.

Anonymous (PI – December #2 2020)

11 December 2020

I can’t thank you enough Amber for everything you’ve done to assist me and my family with this process which was utterly incomprehensible for me to have endured on my own.

Alicia (PI – December 2020)

7 December 2020

Working with Amber on my matter was a positive experience right from the start. Her level of communication was fantastic. She was constantly in contact and keeping me up to date, and did a great job of explaining all the nuances of my case. Amber’s detail oriented approach made me feel like I was in safe hands, whilst always being available for questions.

The final outcome was a positive, and this was particularly reflective of the hard work done by Amber.

Aaron (PI – December 2020)

4 December 2020

My experience dealing with Amber was a very positive one throughout the whole matter. She was always available for consultation, and whenever I had a question or query, responded in such an efficient manner. Her thoroughness meant that she never required any chasing up from me.

This was my first experience of dealing with the legal system, and as such was quite wary of not really knowing what to expect. Amber made me feel comfortable the whole time and ensured that she took me through every detail needed. I thoroughly recommend working with Amber Wang.

Anonymous (PI – December 2020)

2 December 2020

I had an extremely professional experience working with Amber, as she was kind, empathetic and very persistent in achieving justice for me. She was extremely punctual and informative when responding to my correspondence and walked with me through my case step by step. I felt this process was a lot easier than I expected it to be because I had a lawyer like Amber. I am very thankful for her hard work and could not recommend her more.

Anonymous (PI – October 2020 no.4)

29 October 2020

I engaged Amber Wang on a personal compensation matter. Following my initial inquiry she rang me promptly, and throughout the protracted process kept me fully informed of progress, kept me fully appraised of my both my responsibilities and the firm’s obligations, and sought my direction on preferred courses of action. I would happily engage Amber on any similar case in the future.

Anonymous (PI – October 2020 no.3)

26 October 2020

Amber really impressed me with her competence, efficiency and professionalism from the start. She consistently provided sound, succinct advice and timely information, and her empathy, and outstanding representation, made me feel supported during all stages of negotiations. She also delivered an exceptional outcome. If family or friends require the assistance of a Personal Injury lawyer I will recommend they engage Amber.

Anonymous (PI – October no.2)

23 October 2020

Thank you to Richard Faulks for all your efforts, wisdom and advice during the last 3 ½ years. I have been very fortunate to have you in my corner.
From day one, you supported me through the daunting process with diligence and commitment and provided me with reassurance each step of the way right to the very end.
I highly recommend Richard Faulks of Snedden Hall and Gallop.

Leah O’Sullivan (September 2020)

23 September 2020

From the first phone call with Amber, it was clear that she knew what she was talking about. She knew exactly what questions to ask, and I immediately felt that she understood my situation and was on my side. Making a legal claim is a long, and sometimes difficult, process and Amber kept me informed throughout and was always available to answer my questions and to give me reassurance when I needed it. I am very pleased with the result we were able to get, but more than that I am so happy with the service and support Amber provided along the way.

Anonymous (PI – October 2020)

19 October 2020

My experience with Amber was a very positive one. I found Amber always responded promptly and with a wonderful level of care. The intelligence she portrayed, while also making me feel heard, was refreshing. Amber played an excellent role as the conduit of information whenever needed, and was an overall wonderful person to work with.

Anonymous (PI Sep 2020 #2)

18 September 2020

Every stage, from the beginning until the end, Amber and the firm made our interaction a very positive experience.
The fee structure and flexibility, as well as the willingness to listen and work with me, was a refreshing approach compared to what I have witnessed with other firms.
I always received timely responses, that were communicated clearly and came from a place of understanding. Finally, the ability for Amber to answer any of my questions and concerns always made me feel at ease.

Anonymous (PI – Sep 2020)

15 September 2020

The outcomes are more than we hoped for. Richard’s professionalism and compassion in dealing with the claims are something we are grateful for and always will be. Our future is so much brighter as a result of your hard work.

Anonymous (PI – September 2020)

4 September 2020

Thank you again Amber Wang for your thoroughness, diligence and persistence in settling my claim.  I very much appreciate the professional and calm manner in which you dealt with this matter.

Anonymous (PI)

2 September 2020

My family engaged the services of Richard Faulks and the team at Snedden Hall & Gallop to assist with a personal injury case involving my mother. She sustained a severe brain injury that has left her with ongoing problems. Richard and the team at SHG were extremely professional from the outset. Richard set clear expectations, was a timely communicator, and helped us navigate the case given our lack of legal knowledge.

Richard went above and beyond in his consideration for my mother’s condition and her wishes, going as far as moving the mediation to a more suitable location to accommodate her needs. Richard’s knowledge, support and guidance helped us through what was otherwise a very unpleasant chapter in our lives. I would highly recommend SHG to anyone in a similar situation.

Owen R (Personal Injury)

27 August 2020

Richard, this is a formal thank-you for all the good work you have done on my claim over the past 2 plus years.

A number of people said that I should engage you and no-one else for this matter – good advice, it turns out.

I regard the outcome in all the circumstances as fair and reasonable.

Your experience and judgment were instrumental in achieving this, all with as little fuss as possible.

Gordon B (Personal Injury)

1 April 2018

Richard, I would like to say thank you for looking after my and our family cases. You have been amazing and you always had time to answer all out questions. Both of the accidents affected us a lot, especially that the girls were involved in them, but you have made the whole process so easy.

Thank you so much. I hope I won’t need to use you again (I’m sure you understand why) but if any of my friends need legal advice for accidents or workers compensation I will absolutely recommend you.

Once again we are very grateful for all your work over 3.5 years.

Zenka (Personal Injury)

3 September 2018

Thank you for everything you have done for my personal injury matter.

When I first spoke with you on the phone I had no idea that such support was available to me.

At every point, your assistance has lightened my load.

It’s been a pleasure to meet you and thank you so much for your compassionate, competent approach.

PG (Workplace Injury)

20 November 2017

The advice and reassurance I received from Charlene Barriga regarding my son’s personal injury case was exceptional.

Her professional, friendly and efficient service ensured a favourable outcome in a very reasonable period of time.

I will be recommending Charlene to friends and family as a trustworthy legal professional.

Pam (Child Personal Injury)

16 November 2017

I engaged your legal firm about 18 months ago to provide advice in relation to my claim for compensation arising from a fall I had in Fyshwick. I am writing to you to express my appreciation for the work that Suzanne Sharwood did in successfully resolving this issue.

I have found Suzanne to be highly competent in her knowledge of the compensation legalities and processes, and very sensitive to the stresses and frustrations that the processes entail. She was always completely across all aspects of my case and able to quickly respond to any queries I had and to allay my concerns, to the extent that it was practical to do so, when there was a very stressful (to me) complication in the process. Her confidence, particularly during that time, provided a great deal of comfort.

Given some of the horror stories about legal fees charged in actions of this nature, I was pleasantly surprised to have been given an extremely reasonable quote at the start of our interaction and to find that the quote was adhered to by your firm in the final disbursements, 18 months later.

You can be very proud to have an employee of this ability as part of your team. Accordingly, I would have no hesitation in recommending your firm to others.

Kim (Personal Injury)

30 June 2017

Richard, I am so grateful for all that you have done for me and my family.

You came highly recommended as a great personal injury lawyer and I would continue to recommend you in a heartbeat.

The settlement funds came through and I have paid off all outstanding accounts and that in itself is such a wonderful feeling.

I continue to make progress and have certainly come a long way. My current ‘feel good’ is pottering in my garden, I am working with succulents and find doing so incredibly relaxing.

Again thank you, you are a true gentleman.

Mel (Personal Injury)

22 June 2017

I would like to thank Richard Faulks and the team at Snedden Hall and Gallop for their assistance during my son’s case.

I was always kept informed throughout the process and was very impressed with the professionalism showed to the both of us and the final outcome.

SH (Personal Injury)

6 June 2017

I was in a motor vehicle crash in September 2014, where I sustained a serious injury.  A family member recommended Snedden Hall and Gallop.  From the very first appointment, my experience in dealing with SHG vastly exceeded my expectations.

My personal injury claim was a complex, two-year-long matter.  At every stage, Richard Faulks and his team at SHG explained each matter and provided excellent advice with easy-to-understand language.  Richard was very prompt and thorough in his communication, and was on time, organised and attentive at every meeting.  Richard was highly adept at managing communications between the numerous insurance agencies and other interested parties, and always acted with the utmost integrity.

At the conclusion of my case, Richard Faulks negotiated a settlement which far outweighed any expected outcome I had imagined.

As someone who is familiar with the legal profession, I have no hesitation in saying that SHG Lawyers are outstanding in their field.  Richard Faulks is a highly competent, professional, effective and personable lawyer who fought extremely hard for my success, and ought to be congratulated on his efforts and integrity.  I would recommend SHG Lawyers to anyone who might need them.

Anon (Personal Injury 1)

19 January 2017

Thank you for your letter with confirmation of settlement which I have received today. I would like you to know that I am very happy with your work. You have always been very professional, prompt, knowledgeable and given me good advice. I will not hesitate to recommend you to friends and family should they need assistance in a legal matter.

Anon (Personal Injury 2)

16 January 2017

I have received all the settlement amounts and reimbursements now. I want to commend you, Tanya, for your efforts on my case. My special thanks to you and your team for the wonderful job you did on my case. I appreciate the time and efforts you put in with the attention to the detail which was certainly worthwhile. It was a smooth experience for me to have you my solicitor who looked after everything and worked so hard and with such a dedication. I am proud to have you as my solicitor and will definitely recommend to anyone needing advice on legal matters relevant to you.

Anon (Personal Injury 3)

11 January 2017

The team at SHG led by Richard Faulks ensured I received a fair outcome by listening to my issues, concerns and by providing realistic advice enabling me to give clear instructions.

Anon (Personal Injury 5)

21 April 2016

Richard, I would like to thank you once again for all your help and assistance since I the accident as well as achieving a good outcome. I will be recommending your services in the future.

Anon (Personal Injury 4)

1 June 2016

When my employer caused my psychological injury, and Comcare rejected my claims, it was Richard who took them to task before the AAT and won both cases.

Richard has a well-deserved reputation and level of credibility, that I’m sure helped give my case the proper consideration it deserved.  Words will never be enough for what Richard and his team did for me, making a real difference to my life.

Glen S (Personal Injury)

25 April 2015

I’m very grateful for your support and advice through the course of the compensation matter dealing with my cycling injury. From our first meeting, I had full confidence in your professional approach and the subsequent smooth progress to a successful outcome, I was fully assured by your realistic and good-humoured guidance. Many thanks for all your help.

Anon (Personal Injury 6)

13 September 2015

But for your diligence and guidance through the settlement conference, this personal injury case may have ended differently.  Most people don’t understand the impact such ‘trip and fall’ events have on all aspects of one’s life.  I will certainly be recommending you as gold standard for legal compensation work.

Ms J at Sutton (Personal Injury)

13 July 2015

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