Personal Injury

Dear Amber, I wanted to say thank you for all your help and support over the last 2 years since my accident. I have so appreciated your kindness, your clarity in communicating about complex matters, and your patience and consideration with my stress and anxiety. Thank you so much for helping us through a difficult process.

I also appreciate the skill and confidence you displayed during the 2 informal conferences and the advice you provided. I am grateful that you secured funds that will support treatment and domestic help in the future.

Anonymous (PI – April 2021)

I have worked in law firms all my working life, and when my brother had an accident and needed a personal injuries lawyer, I was referred to Richard Faulks. That was a great day.

Richard has been unwaveringly kind, empathetic, yet highly professional in his advice and suggestions. Richard took my brother step by step through an extraordinarily stressful time, counselled him as to his options,
and overall negotiated the way through the intricacies of the personal injuries system, to a conclusion and a settlement that today gives my brother hope for his future.

I would recommend Richard to anyone looking for legal advice in the area of compensation law. I will go so far as to putting his firm’s number in my phone, just so I can refer people to him.

Anonymous (PI – January 2021 #2)

Amber Wang and the team at SHG have provided exceptional services to me after a life-altering motor vehicle accident. She ensured that I was assessed correctly by all medical professionals, was timely with advice, and worked diligently to get me a better outcome than expected. At a difficult time as it is, it was comforting to have a great lawyer who put my needs and well-being first to ensure I had nothing to worry about besides recovering. I would recommend Amber Wang and SHG for any compensation case without hesitation.

Anonymous – PI (Jan 2021 no.1)

Thank you Amber for your assistance with the matters for both my daughters. You were extremely professional, efficient, kept me updated along the way and responded quickly to my calls and emails.

It was great to have you on our side, clearly explaining each step along the way and making the legal process less daunting.

I would thoroughly recommend you to family and friends and would definitely use your services again in the future if required.

Irena (PI – December 2020)

I have highly valued Amber’s outstanding professionalism, support and interpersonal skills. She gave me confidence throughout the process ,was patient and understanding and a great advocate.

Nicole (PI – December 2020)

I would like to thank you and your firm for helping us to reach a settlement.
While the impact of the event will be part of our lives, this has given some comfort to move on with our lives.
Your efforts are very much appreciated.

Anonymous (PI – December #2 2020)

I can’t thank you enough Amber for everything you’ve done to assist me and my family with this process which was utterly incomprehensible for me to have endured on my own.

Alicia (PI – December 2020)

Working with Amber on my matter was a positive experience right from the start. Her level of communication was fantastic. She was constantly in contact and keeping me up to date, and did a great job of explaining all the nuances of my case. Amber’s detail oriented approach made me feel like I was in safe hands, whilst always being available for questions.

The final outcome was a positive, and this was particularly reflective of the hard work done by Amber.

Aaron (PI – December 2020)

My experience dealing with Amber was a very positive one throughout the whole matter. She was always available for consultation, and whenever I had a question or query, responded in such an efficient manner. Her thoroughness meant that she never required any chasing up from me.

This was my first experience of dealing with the legal system, and as such was quite wary of not really knowing what to expect. Amber made me feel comfortable the whole time and ensured that she took me through every detail needed. I thoroughly recommend working with Amber Wang.

Anonymous (PI – December 2020)

I had an extremely professional experience working with Amber, as she was kind, empathetic and very persistent in achieving justice for me. She was extremely punctual and informative when responding to my correspondence and walked with me through my case step by step. I felt this process was a lot easier than I expected it to be because I had a lawyer like Amber. I am very thankful for her hard work and could not recommend her more.

Anonymous (PI – October 2020 no.4)

I engaged Amber Wang on a personal compensation matter. Following my initial inquiry she rang me promptly, and throughout the protracted process kept me fully informed of progress, kept me fully appraised of my both my responsibilities and the firm’s obligations, and sought my direction on preferred courses of action. I would happily engage Amber on any similar case in the future.

Anonymous (PI – October 2020 no.3)

Amber really impressed me with her competence, efficiency and professionalism from the start. She consistently provided sound, succinct advice and timely information, and her empathy, and outstanding representation, made me feel supported during all stages of negotiations. She also delivered an exceptional outcome. If family or friends require the assistance of a Personal Injury lawyer I will recommend they engage Amber.

Anonymous (PI – October no.2)

Thank you to Richard Faulks for all your efforts, wisdom and advice during the last 3 ½ years. I have been very fortunate to have you in my corner.
From day one, you supported me through the daunting process with diligence and commitment and provided me with reassurance each step of the way right to the very end.
I highly recommend Richard Faulks of Snedden Hall and Gallop.

Leah O’Sullivan (September 2020)

From the first phone call with Amber, it was clear that she knew what she was talking about. She knew exactly what questions to ask, and I immediately felt that she understood my situation and was on my side. Making a legal claim is a long, and sometimes difficult, process and Amber kept me informed throughout and was always available to answer my questions and to give me reassurance when I needed it. I am very pleased with the result we were able to get, but more than that I am so happy with the service and support Amber provided along the way.

Anonymous (PI – October 2020)

My experience with Amber was a very positive one. I found Amber always responded promptly and with a wonderful level of care. The intelligence she portrayed, while also making me feel heard, was refreshing. Amber played an excellent role as the conduit of information whenever needed, and was an overall wonderful person to work with.

Anonymous (PI Sep 2020 #2)

Every stage, from the beginning until the end, Amber and the firm made our interaction a very positive experience.
The fee structure and flexibility, as well as the willingness to listen and work with me, was a refreshing approach compared to what I have witnessed with other firms.
I always received timely responses, that were communicated clearly and came from a place of understanding. Finally, the ability for Amber to answer any of my questions and concerns always made me feel at ease.

Anonymous (PI – Sep 2020)

The outcomes are more than we hoped for. Richard’s professionalism and compassion in dealing with the claims are something we are grateful for and always will be. Our future is so much brighter as a result of your hard work.

Anonymous (PI – September 2020)

Thank you again Amber Wang for your thoroughness, diligence and persistence in settling my claim.  I very much appreciate the professional and calm manner in which you dealt with this matter.

Anonymous (PI)

My family engaged the services of Richard Faulks and the team at Snedden Hall & Gallop to assist with a personal injury case involving my mother. She sustained a severe brain injury that has left her with ongoing problems. Richard and the team at SHG were extremely professional from the outset. Richard set clear expectations, was a timely communicator, and helped us navigate the case given our lack of legal knowledge.

Richard went above and beyond in his consideration for my mother’s condition and her wishes, going as far as moving the mediation to a more suitable location to accommodate her needs. Richard’s knowledge, support and guidance helped us through what was otherwise a very unpleasant chapter in our lives. I would highly recommend SHG to anyone in a similar situation.

Owen R (Personal Injury)

Richard, this is a formal thank-you for all the good work you have done on my claim over the past 2 plus years.

A number of people said that I should engage you and no-one else for this matter – good advice, it turns out.

I regard the outcome in all the circumstances as fair and reasonable.

Your experience and judgment were instrumental in achieving this, all with as little fuss as possible.

Gordon B (Personal Injury)

Richard, I would like to say thank you for looking after my and our family cases. You have been amazing and you always had time to answer all out questions. Both of the accidents affected us a lot, especially that the girls were involved in them, but you have made the whole process so easy.

Thank you so much. I hope I won’t need to use you again (I’m sure you understand why) but if any of my friends need legal advice for accidents or workers compensation I will absolutely recommend you.

Once again we are very grateful for all your work over 3.5 years.

Zenka (Personal Injury)

Thank you for everything you have done for my personal injury matter.

When I first spoke with you on the phone I had no idea that such support was available to me.

At every point, your assistance has lightened my load.

It’s been a pleasure to meet you and thank you so much for your compassionate, competent approach.

PG (Workplace Injury)

The advice and reassurance I received from Charlene Barriga regarding my son’s personal injury case was exceptional.

Her professional, friendly and efficient service ensured a favourable outcome in a very reasonable period of time.

I will be recommending Charlene to friends and family as a trustworthy legal professional.

Pam (Child Personal Injury)

I engaged your legal firm about 18 months ago to provide advice in relation to my claim for compensation arising from a fall I had in Fyshwick. I am writing to you to express my appreciation for the work that Suzanne Sharwood did in successfully resolving this issue.

I have found Suzanne to be highly competent in her knowledge of the compensation legalities and processes, and very sensitive to the stresses and frustrations that the processes entail. She was always completely across all aspects of my case and able to quickly respond to any queries I had and to allay my concerns, to the extent that it was practical to do so, when there was a very stressful (to me) complication in the process. Her confidence, particularly during that time, provided a great deal of comfort.

Given some of the horror stories about legal fees charged in actions of this nature, I was pleasantly surprised to have been given an extremely reasonable quote at the start of our interaction and to find that the quote was adhered to by your firm in the final disbursements, 18 months later.

You can be very proud to have an employee of this ability as part of your team. Accordingly, I would have no hesitation in recommending your firm to others.

Kim (Personal Injury)

Richard, I am so grateful for all that you have done for me and my family.

You came highly recommended as a great personal injury lawyer and I would continue to recommend you in a heartbeat.

The settlement funds came through and I have paid off all outstanding accounts and that in itself is such a wonderful feeling.

I continue to make progress and have certainly come a long way. My current ‘feel good’ is pottering in my garden, I am working with succulents and find doing so incredibly relaxing.

Again thank you, you are a true gentleman.

Mel (Personal Injury)

I would like to thank Richard Faulks and the team at Snedden Hall and Gallop for their assistance during my son’s case.

I was always kept informed throughout the process and was very impressed with the professionalism showed to the both of us and the final outcome.

SH (Personal Injury)

I was in a motor vehicle crash in September 2014, where I sustained a serious injury.  A family member recommended Snedden Hall and Gallop.  From the very first appointment, my experience in dealing with SHG vastly exceeded my expectations.

My personal injury claim was a complex, two-year-long matter.  At every stage, Richard Faulks and his team at SHG explained each matter and provided excellent advice with easy-to-understand language.  Richard was very prompt and thorough in his communication, and was on time, organised and attentive at every meeting.  Richard was highly adept at managing communications between the numerous insurance agencies and other interested parties, and always acted with the utmost integrity.

At the conclusion of my case, Richard Faulks negotiated a settlement which far outweighed any expected outcome I had imagined.

As someone who is familiar with the legal profession, I have no hesitation in saying that SHG Lawyers are outstanding in their field.  Richard Faulks is a highly competent, professional, effective and personable lawyer who fought extremely hard for my success, and ought to be congratulated on his efforts and integrity.  I would recommend SHG Lawyers to anyone who might need them.

Anon (Personal Injury 1)

Thank you for your letter with confirmation of settlement which I have received today. I would like you to know that I am very happy with your work. You have always been very professional, prompt, knowledgeable and given me good advice. I will not hesitate to recommend you to friends and family should they need assistance in a legal matter.

Anon (Personal Injury 2)

I have received all the settlement amounts and reimbursements now. I want to commend you, Tanya, for your efforts on my case. My special thanks to you and your team for the wonderful job you did on my case. I appreciate the time and efforts you put in with the attention to the detail which was certainly worthwhile. It was a smooth experience for me to have you my solicitor who looked after everything and worked so hard and with such a dedication. I am proud to have you as my solicitor and will definitely recommend to anyone needing advice on legal matters relevant to you.

Anon (Personal Injury 3)

The team at SHG led by Richard Faulks ensured I received a fair outcome by listening to my issues, concerns and by providing realistic advice enabling me to give clear instructions.

Anon (Personal Injury 5)

Richard, I would like to thank you once again for all your help and assistance since I the accident as well as achieving a good outcome. I will be recommending your services in the future.

Anon (Personal Injury 4)

When my employer caused my psychological injury, and Comcare rejected my claims, it was Richard who took them to task before the AAT and won both cases.

Richard has a well-deserved reputation and level of credibility, that I’m sure helped give my case the proper consideration it deserved.  Words will never be enough for what Richard and his team did for me, making a real difference to my life.

Glen S (Personal Injury)

I’m very grateful for your support and advice through the course of the compensation matter dealing with my cycling injury. From our first meeting, I had full confidence in your professional approach and the subsequent smooth progress to a successful outcome, I was fully assured by your realistic and good-humoured guidance. Many thanks for all your help.

Anon (Personal Injury 6)

But for your diligence and guidance through the settlement conference, this personal injury case may have ended differently.  Most people don’t understand the impact such ‘trip and fall’ events have on all aspects of one’s life.  I will certainly be recommending you as gold standard for legal compensation work.

Ms J at Sutton (Personal Injury)