Confidence in Compensation lawyer results in comfort with complex matter

I engaged your legal firm about 18 months ago to provide advice in relation to my claim for compensation arising from a fall I had in Fyshwick. Your firm allocated Suzanne Sharwood to progress the claim.

I am writing to you to express my appreciation for the work that Suzanne did in successfully resolving this issue.

When I first was advised that Suzanne was a part-time worker, I had some reservations about her ability to be responsive to my requirements and to meet the timeframes involved in a claim of this nature. In the intervening period, though, she has always been extremely timely in her interactions with me and obviously monitors her email regularly and undertakes a significant amount of work out of her normal office hours.

I have found Suzanne to be highly competent in her knowledge of the compensation legalities and processes, and very sensitive to the stresses and frustrations that the processes entail. She was always completely across all aspects of my case and able to quickly respond to any queries I had and to allay my concerns, to the extent that it was practical to do so, when there was a very stressful (to me) complication in the process. Her confidence, particularly during that time, provided a great deal of comfort.

Given some of the horror stories about legal fees charged in actions of this nature, I was pleasantly surprised to have been given an extremely reasonable quote at the start of our interaction and to find that the quote was adhered to by your firm in the final disbursements, 18 months later.

You can be very proud to have an employee of this ability as part of your team. Accordingly, I would have no hesitation in recommending your firm to others.

Kim